The City Horseshoe Bend is pleased to announce a new service, Electronic Billing and Payments. Water/Sewer Utility customers are able to view their bills online, saving the City the cost of printing and mailing bills. Customers participating in online billing receive emails when their bills are ready for viewing. They simply click through and the bill appears with all the information they would have received on a paper bill.
“This is a win for everyone involved,” said Mayor Bob Barnes. “We spend 34 cents in just postage to mail an average bill to a customer. Add to that paper, ink, upkeep on printing equipment expenses, it is costly. The cost to post a bill for online viewing is about a penny. It is just one way we are holding down costs for our customers.”
“We would like our customers to opt out of receiving paper bills to help us reduce costs,” said Public Works Director Donny Dawson, “However, if they prefer to have paper bills sent, they can still pay electronically. When they pay online, by smart phone, or by calling, the payments post to our software, saving time and eliminating manual input errors.” Another benefit is that up-to-date amounts due are posted daily, so customers can know how much they owe by simply going online or viewing it on our mobile app.
Customers can pay from the comfort of their homes, seven days a week, 24 hours a day; log onto www.CityofHorseshoeBend.org, download “PSN Payments” from the App Store® or Google Play™ or call a toll-free automated phone service (877-885-7968) to pay. “Our customers can now pay by credit or debit card as well as making an electronic payment from checking or savings,” noted Water Clerk Barb Kurtzweil. Residents can pay immediately, schedule a payment or set up Auto-Pay and not have to worry about making payments for each bill. Auto-payments can be for the amount of the bill or a set budgeted amount.
Of course, online billing and payments are a green initiative as well. “It is great to do something that benefits our residents while at the same time being kinder to the environment,” commented Recorder/Treasurer Michelle Grabowski.
Electronic payments and bills are easy to use. Once registered, the payment process is just three quick steps. “Registration is simple, customers can just enter their name and account number, and the system will locate their accounts,” noted Kurtzweil. Customers can also print receipts and bills, view current balances and view their electronic payment histories whether the payments were made online, on the mobile app or by phone. A handy tool is available to “group” accounts so that customers can pay multiple billing accounts in one visit.
If customers have questions about using the online, mobile and phone system, they can call the PSN Call Center, which operates during extended business hours, 365 days a year. Call Center can also make payments on behalf of customers should the need arise. Call Center support and the automated phone system are available in English and Spanish.
The City’s payment processor charges a convenience fee of $1 for check/savings payments and 2.75% (plus 50 cents if under $100) for credit/debit card payments. Viewing bills and balances due are free services.
Security of online information is always a concern, so when the City looked for a company to provide online bills and payments, that was a top consideration. They chose Payment Service Network, PSN, which has attained Level One Certification by the Payment Card Industry – Data Security Standard, PCI-DSS, the highest degree of security awarded by the industry. PSN specializes in providing billing, payment and communication services to utility companies and municipalities. The company was a pioneer in the online payment industry and is based in Madison, WI. If residents have any questions, they can call PSN’s HELP line, toll free at 1-866-917-7368.


It is time again to renew your annual business license. You may come into Horseshoe Bend City Hall to renew for 2018, or for your convenience you may renew by mail, over the phone or online. If renewing by mail, return a copy of your last year’s licenses after making any necessary changes then return the form along with your check. If you would like to receive a copy of your 2018 city business license, please enclose a self-addressed envelope along with your payment and current changes.
The City of Horseshoe Bend requires an annual license fee to be paid by any person, firm or corporation that maintains a business location within the City of Horseshoe Bend, or engages in any business, profession or occupation of any kind and nature within the city. The business license fees are classified in City Ordinance 87-14 that is available for your inspection at City Hall and states: “It is hereby declared a misdemeanor for any person, firm or corporation carrying on a business, profession or occupation within the City of Horseshoe Bend who fails and/or refused to comply with any of the provisions of this Ordinance and upon conviction shall be fined in an amount of not less than $100 nor more than $200 for each separate violation.” Also due for 2018 renewal are dog and cat licenses at $3 for spayed and neutered animals (must have proof) and $10 for un-spayed and un-neutered pets. Please bring proof of rabies vaccination also.


The Horseshoe Bend Area Chamber of Commerce will hold their Radio Auction on Oct. 16, 17 and 18 from 6 to 9 p.m.
Bidders can go to the Horseshoe Bend City Hall Council Chambers, listen to 98.3 the River and it will be live stream on myhometwonradiostations.com.
The following are items for the Radio Auction:
Horseshoe Bend: Reeves Propane, 20 pound propane grill cylinder and fill up; Golf Course on Turkey Mountain, two rounds 18 hole of golf with cart (3); Sunlight Café, breakfast; Sunlight Café, lunch; All Star Grooming, $20 off any service; Cindy’s Dinner Bell, gift certificate (2); Cliff’s Engine, golf cart or lawn mower service; Pacesetting Times, $25 off any advertising or printing order; Pacesetting Times, one year subscription (2); B&J Automotive, oil change; Cedar Glade Resort, one round of golf; Cedar Glade Resort, two rounds of golf; Our Neighborhood Fresh Market, gift certificate (3); Turkey Mountain Pro Shop, 24 precept ladies golf balls (2); Turkey Mountain Pro Shop, 12 srixon men’s golf balls (2); Deaun Wilson, jams and jellies (2); Jeanie Moore, hand knitted afghan; Jeanie Moore, hand knitted hat; Horseshoe Health and Medicine, bath/shower seat; Deaun Wilson, handmade throw rug; Deaun Wilson, handmade quilt; Mirror Image, one woman’s haircut; Taco Jac’s/Bender’s BBQ, one meal; The Quilted Heart, gift certificate; William Shipley Dentist, cleaning and exam; Daily Flea Market/Yard Sale, heart earrings with blue stones; Cathy Duncan, silver earrings with turquoise stones; Cathy Duncan, silver earrings with brown stones; Golf Course on Turkey Mountain, four rounds 18 holes of golf; City Hall – Water Department, plant; Lynn Watts, infinity scarf – handmade; Lynn Watts, handmade jewelry (2); Smoking Butts BBQ Jr. Wallace, one boston butt; Smoking Butts BBQ Jr. Wallace, one rack of ribs; Music in the Mountains, hamburger and drink to the farewell show on Oct. 21; Music in the Mountains, hotdog and drink to the farewell show on Oct. 21; Loft, one membership; The Eagles, one dinner (2); Frank and Susie Herron/Secure Storage, gift certificate 50 pound bag dog food; Andrew Dillon – Computer Guy, one service call; Horseshoe Bend Public Library, book – Best Day Ever by Kaira Rouda; Susan Bauknecht/Avon, glass santa; Ann, eight coffee cups (2); Palars Flea Market, set of three dolphin; Ann, u-draw game tablet; Horseshoe Bend Insurance, Thirty-One Go-To-Tote; FNBC, Messenger Bag (2); Ann, seven inch widescreen digital picture frame; BancorpSouth, green and white canvas boat tote and goodies; Palars Flea Market, cookie jar; Ann, box of romance novels; BancorpSouth, cooler and golf accessories; Anonymous, large pitcher and misc.; Scenic Realty Co., wrought iron wine rack; FNBC, basket full of goodies (2); Lance and Son’s, $100 off on powerwashing a house; Kiwanis Club, one $10 card of Bingo (2); Deaun Wilson, fresh baked rhubarb pie; City of Horseshoe Bend, truck load mulch; City of Horseshoe Bend employees, Game Day to go bag; Water Department, Chinese Evergreen Plant; St. Mary’s Ladies Guild, Spa Gift Basket; Laundromat – Ardith Clark, laundry basket with laundry items; FNBIC, 2015 Silver Eagle; Box Hound Marina, Marina dri fit size L; Box Hound Marina, “There’s no place like home” t-shirt size L; Box Hound Marina, tye dye Crown Lake t-shirt size L; Man Cave in the Mall, basket full of household goodies; Gray’s Saddlery, $50 off saddle repair; Crown Point Resort, one year family fitness membership; Papa Dick’s Pizza, $20 gift certificate (2); Malibu Heat Tanning, 10 sessions of tanning; Horseshoe Lanes, 30 days free bowling; Box Hound Marina, $50 gift certificate.
Franklin: The Calabama Restaurant, gift card (4); Franklin General Store, one pizza; AJ’s Automotive & Diesel Repair, alignment (2).
Melbourne: Earnie’s Baits, handmade in the USA bass fishing lures (3); Izard County Sheriff’s Department, Annin 2×3 nylon US flag (2); Mark Martin Chevrolet, oil change.
Glencoe: Stiles Grocery, bag of groceries.
Salem: Hair Hut, two hair cuts and styles; Crystal Knight LMT, half an hour massage; Tower Hill Guns & More, RTIC Koozie; Tower Hill Guns & More, Conceal Carry purse and matching wallet; Balance 30, one month free membership for 60 years and older; Groovy Little Flower Shop, one dozen roses.
Highland: Pest Control Solutions, pest control service; Pest Control Solutions, Termite Inspection.
Branson: Jim Stafford Theater, four general admission tickets to any show (3); Acrobats of China, all show pass for two; Grand Country Music Hall, all show pass for two; IMAX Entertainment Complex, dinner at McFarlann’s and two show tickets of choice; Showboat Branson Belle, two general admission tickets; Clay Coopers Country Express, two general admission tickets.
Tunica: Horseshoe Casino, one night stay and $150 food credit.
Eureka Springs: The Great Passion Play, two general admission tickets.


by Carrie Johnson
If you have driven through Horseshoe Bend within the last week, you might have noticed crews working on the airport runway. The Horseshoe Bend Municipal Airport Schatzman Field is currently closed for repairs. The work started on Wednesday, March 22 and the projected completion date is early April, weather permitting. The Airport will re-open upon completion. Airport Commission Chairman Mike Slavin stated, “This project is a part of the continuing effort of the Airport Commission to increase the value of the Airport to the City.”
At the end of the summer last year, the Airport Commission received notice that they would receive the Runway, Taxiway and Ramp Rehabilitation Project grant. The Rehabilitation Project consists of filling and sealing cracks, a seal coat of asphalt, and then repainting the runway lines. The Commission looked forward to beginning the work last Fall, but could not due to adverse weather conditions.
Garver USA, of North Little Rock, is the engineer on the project and Vance Brothers, of Kansas City, KS, is the prime contractor. They have been working long hours around the weather to ensure the finalization of the project is early April.
Where is this funding coming from?
The Airport applies for an Airport Improvement Program, AIP, grant. They have to make sure it meets the standards and criteria of the Federal Aviation Administration, FAA. Typically, if awarded the grant, the FAA will pay 90% of the cost of the project. The sponsor, Airport, is responsible for paying the remaining 10%.
The Runway, Taxiway and Ramp Rehabilitation Project costs approximately $243,000. The FAA covers 90%, $218,500, of the grant and instead of Horseshoe Bend Municipal Airport being liable for the other 10%, approximately $24,500, the Arkansas Department of Aeronautics has decided to foot the bill. Federal and State funding is generated through aviation fees and taxes.
Which means, there is little or no cost to the Airport or the City of Horseshoe Bend.


by Michelle Grabowski
It is time again to renew your annual business license. You may come into Horseshoe Bend City Hall to renew for 2017, or for your convenience, you may renew by mail.
If renewing by mail, return a copy that was given to you last year after making any necessary changes then return the form along with your check. If you would like to also receive a copy of your 2016 city business license, please enclose a self-addressed envelope along with your payment and current changes. We can also send you a copy through email if you provide your email to us.
The City of Horseshoe Bend requires an annual license fee to be paid by any person, firm or corporation that maintains a business location within the City of Horseshoe Bend, or engages in any business, profession or occupation of any kind and nature within the city. The business license fees are classified in City Ordinance #87-14 that is available for your inspection at City Hall.
Section II of Ordinance #87-14 states: “It is hereby declared a misdemeanor for any person, firm or corporation carrying on a business, profession or occupation within the City of Horseshoe Bend who fails and/or refused to comply with any of the provisions of this ordinance and upon conviction shall be fined in an amount of not less than one hundred ($100) dollars nor more than two hundred ($200) dollars for each separate violation.”
Licenses must be renewed by March 31 or penalties will be applied.
Also due for 2017 renewal are dog and cat licenses at $3 for spayed and neutered animals (must have proof) and $10 for un-spayed and un-neutered pets. Please bring proof of rabies vaccination also.
If you have any questions contact City Hall at 870-670-5113 Monday through Friday between the hours of 7:30 a.m. and 4 p.m.

expired.
It is time again to renew Annual Business Licenses. Come into City Hall to renew for 2016, or for your convenience, you may renew by mail.
If renewing by mail, return a copy that was given to you last year after making any necessary changes then return the form along with your check.
If you would like to also receive a copy of your 2016 city business license, please enclose a self-addressed envelope along with payment and current changes.
The City of Horseshoe Bend requires an annual license fee to be paid by any person, firm or corporation that maintains a business location within the City of Horseshoe Bend, or engages in any business, profession or occupation of any kind and nature within the city. The business license fees are classified in City Ordinance #87-14 that is available for your inspection at City Hall.
Section II of Ordinance #87-14 states: “It is hereby declared a misdemeanor for any person, firm or corporation carrying on a business, profession or occupation within the City of Horseshoe Bend who fails and/or refused to comply with any of the provisions of this Ordinance and upon conviction shall be fined in an amount of not less than One Hundred ($100.00) dollars nor more than Two Hundred ($200.00) dollars for each separate violation.”
Also due for 2016 renewal are dog and cat licenses at $3 for spayed and neutered animals (must have proof) and $10 for pets that are not spayed or neutered. Please bring proof of rabies vaccination also.

theft

STOLEN SIGNS: Several street signs, two directional signs and stop signs were stolen along Pine Ridge Road in Horseshoe Bend last week. The city has offered a reward for information leading to the arrest and conviction of person(s) involved in the theft. Pictured is the intersection of Pine Ridge Road and Tri Lakes Drive, minus the street signs. See full story in the February 11 edition of Pacesetting Times. Photo/K.Sherrell